Sentiment Analysis
Sentiment analysis is all about understanding the content and making a decision on that understanding. It is a different way of using AI technology to simply just producing text or ideas and will be an area we explore further to ensure we have the most thorough AI product on the market.
Using sentinment analysis to understand the rating of a review will help you to respond to it in the correct way. A positive review may just require a quick thanks whereas a negative review should be looked at in more detail to learn lessons and prevent the same issues arising in the future.
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